As travelers ourselves, we know how difficult and confusing travel can be, especially where there is a language barrier. Throughout history, travelers have relied on the kindness of others to help them on their way.
Magazine Article Keyword: Customer Service
All good things must come to an end, which is why I've stopped drinking. Wait…traveling. I've stopped traveling. Though they did begin to feel like one in the same at some point. Sadly my four months in NZ & Australia came to a close last week, and I am now back in the US.
The only thing worse than finding out a guest is unhappy with their stay is finding out after the fact. Online. For the world to see. When you can now do nothing about it. Or can you? I've heard a lot of debate over whether hostels should respond to online reviews. Does it make a difference?
No matter how amazing your hostel, there will come a day when some lowly guest finds it unworthy of his standards. You could give everyone a 6 week old puppy to cuddle with when they check in, and this guy will complain that it's a black lab.
Oh, complaints. In terms of enjoyment, they are right up there with clogged toilets and overbooking on a festival weekend. For some, a close tie with an extended visit from the in-laws. Some complaints are warranted, while others are just nit-picky.
So far with these blogs I have been highlighting various 'best practices' that I've seen in hostels along the way.
After my 15 hour near-luxury flight from LA (it's not often I end up with 2 seats to myself), I arrived at Sydney International Airport at the bright hour of 6am.
